Refund & Returns Policy.

1. How to start a return

Please notify us within 14 days of receiving your order if you’d like to return an item

Fill Out the below form to request a return. Please provide your order number and the email you used to make the order

You then have another 14 days to send the item(s) back once your request is logged.

2. Authorisation & Return Label

Once your return is approved, you’ll receive an email with your pre-paid returns label

Drop-off (with printer): Print your label, attach it to your parcel, and drop it off at any Post Office or Delivery Office.

Items must be returned in their original packaging.

Items must be unworn, unused, and in original packaging (including the delivery box).

Proof of purchase is required.

For gifts, include the purchaser’s name to avoid delays.

Keep your proof of postage—we cannot accept responsibility for items lost in transit.

5. Exclusions (Non-Returnable Items)

Personalised items: Cannot be returned unless faulty (faults must be reported within 30 days).

Earrings: Non-returnable for hygiene reasons unless faulty.

Refunds

Refunds apply only to returned items.

Delivery charges are refunded only if the order was faulty or incorrect.

Refunds are processed to your original payment method.

You’ll receive a confirmation email once your refund is issued.

Processing time:

• Allow up to 5 working days for us to check your return.
• Refunds usually appear within 5–10 working days after processing.